Impression Appointment – Melbourne

Impression process

Acurest uses a resident moulding expert in Melbourne to meet and take the facial impressions of our clients.

To begin this process, you will first need to have a medical practitioner complete a Client Referral form. This form does not need to be completed by your sleep specialist, it can be completed by your GP. The referral form provides access to the moulding specialist and also provides for the requirements of the Therapeutic Goods Administration in relation to our mask (a custom-made medical device).

You should also complete the Client Information Sheet.

Once you have your referral, please call Mr Michael Greve at the VPSU Laboratory to make an appointment for moulding. There is no cost to you for using this service. His contact details are:

Mr Michael Greve

VPSU Laboratory

7^th Floor, St Francis Block

Mercy Private Hospital

Gipps Street

East Melbourne VIC 3002

Ph: (03) 9928 6999

Preparing for your appointment / What to bring

Here is an overview of how you should prepare for your appointment:

Your sleeping face

We need an accurate mould of your sleeping face, so it is important that you bring along anything that you normally use when you go to sleep. This might include dentures, a chin strap, mouthguards, etc. It is also important that makeup is removed prior to the impression being taken.

Moustaches

A beard or moustache will not interfere with your TrueFIT^™ Custom Mask at all. However, we ask that your moustache be trimmed about 5mm away from the bottom of your nose prior to the impression appointment. This just enables us to take an accurate mould of the base of your nose and ensures that the fit of the mask is perfect.

Paperwork

Please take along the completed Client Referral form and the Client Information Sheet to your appointment with Mr Greve.

Once the mould is completed, Mr Greve will send the mould and paperwork to Acurest.

Payment

Once Acurest receives your mould, we will contact you to arrange a deposit payment of $500, which can be made by credit card over the phone or by direct transfer to our bank account. Other payment options are also available by request.

We will also advise you of the expected due date for your mask, which is normally around three weeks after the moulding is received.

When the mask is complete and ready to be shipped to you, we will again contact you to confirm the shipping address and to arrange the final payment ($950). A range of payment options (including a time payment plan) is available for this payment.

Remember, we cannot ship your mask to you without the completed Referral Form.

Delivery

Your completed mask will be sent to you either by same day courier or by Platinum Express Post (Overnight).

There is no need for you to return for a fitting as the high level of detail in the original moulding means that your mask will fit your perfectly right from the start. You will need to adjust the headstrap, and detailed instructions for this are included in the User Guide for your mask.

We will call you a few days after you have received your mask to make sure that everything is going well for you.

Client Support

At Acurest, we don't stop thinking about our clients once they walk out the door. Our involvement is ongoing. To make sure you are satisfied with your mask, our after-sales service includes routine follow-up and access to continuing support.

We will be in touch with you a number of times to ensure that your mask is performing as expected. If you have any issues at any time, you can also call the client support team on 07 3205 8323, email support@acurest.com.au or contact us via the Acurest Facebook page www.facebook.com/acurest

We are committed to delivering the best possible outcomes for our clients. CPAP can be a difficult maze to navigate. And support and understanding can be hard to find. We know what you are facing and we will do what we can to smooth the way.

If you have any questions about this process, please call us on (07) 3205 8323 or email us at info@acurest.com.au